After 10 years of reasonably reliable service from Verizon, I decided to make the jump to Comcast to try out what everyone's always complaining about. A mere year and a half later, I understand all too well why everyone bitches like an 11 year old girl whose brother just cut off all her Barbie's hair.
Following 6 months of (admittedly) small bills, this week I received a bill from Comcast for nearly $1,500. After two entire lunch breaks on the phone with 4 levels of "supervisor," I have yet to find someone that can remedy the situation beyond "well sorry it was a billing error, but that's how much you should have paid."
I will be sticking to my mantra of "You motherfuckers can either wipe the charge and start fresh with the benefit of fiscally assraping me at the same rate as everyone else for the next several years--or you can shut my service off and take me to small claims court, where I will not only win handily, but countersue for the hours of lost wages I've had to put into fixing this ludicrous clusterfuck.
So, in closing, Comcast, fuck you. I will punch you like a man.
(Which, incidentally is pretty funny, considering I picked up that phrase from the Comcast tech that installed my cable, as he was yelling it into his Bluetooth at his lady friend while I stood next to him.)
We would like to look into your billing and straighten it out for you. Please send us the phone number on the account so that we can assist further.
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com